We understand that some of our customers continue to face financial hardship as economies recover from the pandemic, the impacts of hurricanes and the rising costs of goods and services. We're doing everything possible to ease the impact and we're committed to help. Peoples Gas has teamed up with community partners that can connect you to resources that are available now. We also offer several programs like Share, free energy audits and billing options that can help you better manage and even reduce your bill. We will continue to update this page with the latest resources available.
If you or someone you know is in need of help, please contact these organizations for assistance:
Metropolitan Ministries - (813) 209-1222 in Hillsborough County and (727) 756-1956 in Pasco County
United Way Suncoast - If you’re in need of support, please call 211
Feeding Tampa Bay Neighbor Service helpline – (813) 710-9003
If you are applying for local or federal assistance due to Hurricane Helene and have been asked to supply proof of a natural gas outage, please complete this form. When submitted, you’ll receive an outage letter.
Helpful TECO Programs
Share
Our Share program administered by the Salvation Army and Catholic Charities helps pay utility bills for qualifying customers. TECO has donated $1.7 million since 2020 and has committed to investing an additional $1 million. Visit our Share page to learn more.
Billing Options
Our free Budget Billing program takes the highs and lows out of utility bills and help you better manage monthly expenses. Check out all our billing options for home and business.
Payment Extensions
If you're not able to pay your full amount due and require a payment extension, call our representatives at 888-223-0800 (residential) or 866-832-6249 (business) to discuss the options available.
Payment Options
For your convenience, we offer several ways to make payment, including Credit or Debit Card and Pay in Person at an authorized payment location. Learn more about all our payment options you can do from your home or business.
Note If you Pay in Person after a disconnection for non-payment, please know that some payments may not be processed on the same day. Your natural gas service cannot be restored until payment is received. You may call us with a payment receipt number to help expedite this process.
Energy-Saving Programs
We offer several rebate programs when you install natural gas appliances. In addition, we offer a free Energy Audit and appliance calculators. Visit our save energy webpages for homes and businesses to learn more.
Community Assistance
Residential
If you're experiencing financial hardship, you may qualify for assistance with your energy bill and rent. Check out this list of local organizations and new resources that are available now.
Business
Business customers facing financial hardship can get help from a list of state and federal resources that are available now.
Community Partners
From food banks to crisis support, we're proud to partner with these non-profit organizations lending a helping hand during the pandemic.
FEMA Assistance
Following the impact of a hurricane, federal disaster assistance is available. You can apply for disaster assistance at disasterassistance.gov, by calling 800-621-3362 from 7 a.m. to 11 p.m. EST.
If you are applying for local or federal assistance due to a hurricane and have been asked to supply proof of a natural gas outage, please complete this form. When submitted, you’ll receive an outage letter.
Other External Assistance
Centers for Disease Control and Prevention
Florida Emergency Management
Florida Health Department
World Health Organization
Florida Department of Health Toolkit
Other Services and Tips
Report an Outage
Report Gas Leaks
(877) 832-6747
Call Before You Dig
Call 811 or visit sunshine811.com
Don't Get Scammed
Scammers are often at work before and after severe weather events like hurricanes, and during holidays when you are most distracted. It concerns us when we hear someone is scamming our customers. Here is some information that will help protect you from scammers.
