Residential customers value utility’s service-focused efforts
TECO Peoples Gas again received the highest overall score in the nation in the 2017 Utility Trusted Brand & Customer Engagement™: Residential, a Cogent Reports™ study by Market Strategies International.
Repeating its performance for the fourth time, Peoples Gas ranked highest in Brand Trust among the 130 electric, natural gas and combination utilities across the country that are included in the study.
The study provides a comprehensive view into utilities’ relationships with their residential customers, which includes operational satisfaction, product experience and brand trust. Cogent Reports is the syndicated research division of Market Strategies, a global market research firm.
“We thank our more than 370,000 customers for their trust, and our team members across the state who work with them each and every day.” said T.J. Szelistowski, president of Peoples Gas. “We strive to deliver reliable and affordable energy with a strong focus on customer service that exceeds expectations.”
More than 59,000 residential utility customers responded to the survey.
Peoples Gas was named "Most Trusted Utility Brand" in the United States by Cogent Reports for the past three years, and has also been was designated a Customer Champion and Environmental Champion by the same group.
Peoples Gas System, Florida’s largest natural gas distribution utility, serves about 370,000 customers across Florida. Peoples Gas is a subsidiary of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.
