News Release

Redesigned TECO Peoples Gas website has new look and better customer service

TAMPA, November 16, 2012

Customers may notice something new the next time they visit www.peoplesgas.com. They will now find information faster and easier – thanks to a cleaner, modern look with a stronger focus on customers.

Peoples Gas and Tampa Electric, along with TECO Energy, today introduce a complete overhaul of the companies’ websites, which are now streamlined, making them easier to use and navigate. The company developed the sites using extensive customer feedback. They are designed to simplify the 4 million online transactions and 11 million page views the companies see each year.

Leading the list of improvements is “responsive design” – which allows the screen to adapt to the device the customer is using, whether it’s a laptop, a smart phone or a tablet.

“Our customers want more information at their fingertips – whether they are surfing online at home on a computer, or on the go with a mobile device,” said Gordon Gillette, president of Tampa Electric and Peoples Gas. “We listened to them. The new sites are easy to use and will save customers valuable time.”

Other improvements include:

  • The Corporate Sustainability Report (CSR) has been updated to reflect current data.
  • Energy blogs will discuss information relevant to our customers and our industry.

Customers are welcome to comment and provide feedback. Customers will continue to have 24-hour online access to popular services such as e-Bill.

Visit the new sites at www.tampaelectric.com, www.peoplesgas.com or www.tecoenergy.com.

Peoples Gas System, Florida’s largest natural gas distribution company, is one of the three core businesses of TECO Energy, Inc. (NYSE: TE), an energy-related holding company with regulated electric and gas utility operations in Florida through Tampa Electric and Peoples Gas System. Peoples Gas serves nearly 340,000 customers in most of Florida’s major metropolitan areas and beyond. TECO Energy’s other major subsidiary, TECO Coal, owns and operates coal production facilities in Kentucky and Virginia.

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CHERIE JACOBS
TECO Energy, Tampa Electric, Peoples Gas
TECO Energy, Inc.
702 N. Franklin Street
Tampa, Florida 33602
E-mail: cljacobs@tecoenergy.com